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Customer Service

CUSTOMER HELP & FAQ

1.When will my order ship? 
      It usually ships out within 2-3 business day.

2.How can i track my order?
      Once your order has shipped, you will receive a shipping notification with tracking details. You can track your order online. If you have set up an account, you can Login to track the status of your order at any time.

 

3. What are the options for ordering?

  • Online Ordering: You can place your order securely online at our online store, or family site from amazon, Qoo10 singapore.
  • Order by email: Drop a email to sale@xstitchbuy.com with your order details we will back to you with the payment details within 24hours.

 

4.What happens if an items is not in stock?
      99% items listed on our webstore are available in stock, If an item is both out of local stock and overseas stock at the time that you place your order, we will send you a delivery estimated date by email.

 

5.I ordered several items, why did i only get one tracking number?
      Due to the high cost of freight, we do our best to ship your entire order in a single package. Your order is over packed and each item is properly padded for shipment. Every item that has been shipped in your order will be noted as "shipped" on the order confirmation email. If your shipment contains more than one package, you will receive one email that contains all tracking numbers for your shipment.

 

6.Can I change or cancel my order?
      You are only allowed to cancel the order before we sends item.

 

7.Do you ship to my country?
      Yes,We ship worldwide with tracking no provided. more details about shipping rates & options click here.

 

8.How much will shipping cost?
      The actual shipping cost and options will be available to check during the checkout process. You will have the option to select your desired shipping method before payment is required. more details about shipping rates & options click here.

 

9.Returns & Replacements
       In general, the amount wil be refuned by the same payment that was used to make payment. The return cost and/or indemnity may be chrged to you after you return the items. Buyer will bear the shipping fee send back to us, upon received we will credit a full refund into yur account. and plsease take note the refund may not be accepted in the following cases:

  • The item has been damaged by customer's fault. (except for only package opened)
  • The items's value has been remarkably decreased due to the customer's usage/consumption.
  • The item has been customized for specific buyer.

 

10.Payment Method
      Payment we accept Paypal/Credit Card/Master Card, Xstitchbuy is Paypal verified, if you do not have paypal account you also can make payment by credit/debit card with paypal.

 

QUESTIONS AND CONTACT INFORMATION

If you have any enquiry, or simply want more information contact us at support@xstitchbuy.com