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Returns & Exchanges

EXCHANGES

For the best service and selection, please order your replacement items online or contact us at sale@xstitchbuy.com for assistance.

 

RETURNS POLICY

You may return most new, unopened items within 15days upon items received for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 3 business days after we received your return package.however, in many cases you will receive a refund more quickly. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Step By Step Process:

1.) To request a return of one or more items in an order, login to your account and navigate to My Account

2.) Navigate to the Completed Orders section and click on the Return Item(s) button

3.) In the next screen select the products you want to return using the Qty. to Return  drop down boxes, choose the Return Reason. The Return Action  and Comments  are optional fields. Click on Submit Return Request.

 

Have Question? XSTITCHBUY is happy to help!

Email: Support@xsitchbuy.com